Terms & Conditions

Last updated: October 2026

These General Terms & Conditions apply to your use of the Hall Interiors website and to purchases made through our website.

Please read these Terms & Conditions carefully before using our website or placing an order.

By using our website or placing an order with us, you agree to these Terms & Conditions.

These Terms & Conditions should be read together with our:

• Delivery Policy
• Returns & Refunds Policy
• Price Promise
• Privacy Policy
• Cookie Policy

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. About Hall Interiors

Trading Name – Hall Interiors

Email: hello@hallinteriors.co.uk

Website: www.hallinteriors.co.uk

Throughout these Terms & Conditions, "Hall Interiors", "we", "us" and "our" refer to Hall Interiors.

"You" and "your" refers to the customer or person using our website.

2. Our Website

We aim to ensure that the information on our website is accurate, current and reliable.

However, we do not guarantee that the website will always be available, uninterrupted or completely free from errors.

We may occasionally suspend, update or modify the website for maintenance, security, technical or operational reasons.

We reserve the right to update product information, availability, pricing and website content where reasonably necessary.

3. Using Our Website

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful purposes
• Attempt to gain unauthorised access to our website or systems
• Introduce viruses, malware or other harmful material
• Interfere with the operation or security of the website
• Copy or reproduce website content for commercial purposes without permission
• Use automated systems to copy, scrape or reproduce our website content without our permission
• Attempt to place fraudulent or unauthorised orders

We reserve the right to restrict access to our website where we reasonably believe it is necessary to protect our business, customers or website.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials and other information are accurate.

Some products may be handmade, hand-finished or manufactured using natural materials.

Natural materials can vary and may have differences in:

• Colour
• Grain
• Texture
• Pattern
• Finish
• Appearance

These differences may be part of the character of the product and will not necessarily constitute a fault.

Product photography is intended to provide an accurate representation of the product, but colours may appear differently depending on your screen, device, lighting and display settings.

5. Product Dimensions and Suitability

Dimensions shown on our website are provided in good faith and, where applicable, are supplied by the manufacturer or supplier.

You are responsible for checking that a product is suitable for your intended space.

For larger furniture, you should check:

• Door widths
• Hallways
• Staircases
• Lifts
• Corridors
• Turns and corners
• Ceiling height
• Access to the room
• The available space within your property

You should also consider the dimensions of packaging where relevant.

We cannot accept responsibility where a product cannot be delivered or installed because adequate access has not been provided or the customer has not checked the relevant dimensions, subject always to your statutory rights.

6. Product Availability

All products are subject to availability.

Some products may be held by Hall Interiors, while others may be supplied directly by our manufacturers, suppliers or fulfilment partners.

Availability shown on our website is not a guarantee that an item will remain available until your order is processed.

If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible.

Where we cannot fulfil an order, we will provide a refund for any payment made for the unavailable product.

7. Made-to-Order, Bespoke and Personalised Products

Some products may be made to order, personalised, customised or manufactured specifically for you.

Where applicable, this will be stated on the relevant product page or communicated before purchase.

Made-to-order, bespoke and personalised products have different cancellation and return rights where permitted by law.

Nothing in these Terms & Conditions affects your statutory rights where goods are faulty, damaged, not as described or otherwise do not conform to your legal rights.

8. Prices

All prices are displayed in pounds sterling (£).

Unless otherwise stated, consumer prices displayed on our website include VAT where VAT is applicable.

Delivery charges may be additional and will be displayed in accordance with our Delivery Policy.

We reserve the right to change our prices at any time before an order is placed.

Once an order has been accepted, the agreed price will not normally be changed.

9. Pricing Errors

We take reasonable care to ensure that prices displayed on our website are correct.

If an obvious pricing error occurs, we reserve the right to contact you before accepting your order to confirm whether you wish to proceed at the correct price.

If we are unable to fulfil an order because of an obvious pricing error, we will refund any payment you have made.

We will not knowingly rely on an obvious pricing error to deprive you of your statutory rights.

10. Placing an Order

When you place an order through our website, you are making an offer to purchase the products shown in your order.

After placing an order, you will receive an order acknowledgement confirming that we have received your order.

Receipt of an order acknowledgement does not necessarily mean that your order has been accepted.

A contract between you and Hall Interiors will be formed when we accept your order and confirm that the goods will be supplied.

We may decline an order where:

• A product is unavailable
• There is an obvious pricing or product information error
• We cannot deliver to your location
• We reasonably suspect fraudulent activity
• A supplier or manufacturer cannot fulfil the order
• We are unable to obtain the product from the relevant supplier
• There has been an obvious technical error affecting the order

If we decline an order after payment has been taken, we will refund the amount paid.

11. Order Information

You are responsible for ensuring that the information provided when placing an order is accurate.

This includes:

• Your name
• Delivery address
• Billing address
• Email address
• Telephone number
• Product selection
• Product size, colour and specification where applicable

If you provide incorrect information, please contact us as soon as possible.

We will make reasonable efforts to amend an order where possible, but amendments may not be possible once an order has entered processing or has been passed to a supplier or manufacturer.

Your statutory cancellation rights remain unaffected.

12. Payment

Payment must be made using one of the payment methods available at checkout.

Depending on availability, these may include:

• Debit or credit card
• PayPal
• PayPal Pay in 3
• Klarna
• Shop Pay
• Other payment services displayed at checkout

Third-party payment providers may have their own terms and conditions.

Where you choose to use a third-party payment service, you may also be subject to that provider's terms.

13. Delivery

Our Delivery Policy sets out our delivery charges, delivery times, delivery arrangements and other delivery information. 

Some products may be delivered directly from our suppliers or manufacturers.

Delivery dates provided on our website are estimates unless we have expressly agreed a specific delivery date with you.

Where a supplier or manufacturer is responsible for fulfilment, we will liaise with them and keep you informed of significant delivery issues where reasonably possible.

Your statutory rights relating to delivery remain unaffected.

14. Returns and Cancellation

Our Returns & Refunds Policy sets out our cancellation, return and refund arrangements. LINK POLICY HERE

Where you purchase goods online, you may have statutory cancellation rights under applicable consumer legislation.

Certain goods may be excluded from cancellation rights where permitted by law, including certain personalised or made-to-order goods.

Our Returns & Refunds Policy provides further information.

Nothing in our returns policy or these Terms & Conditions removes or limits your statutory rights.

15. Faulty, Damaged or Incorrect Products

If your product arrives:

• Damaged
• Faulty
• Incorrect
• Not as described
• Missing parts
• Or otherwise does not meet your legal rights

please contact us within 24 hours at hello@hallinteriors.co.uk.

Please provide photographs, videos or other information to help us investigate the issue.

Depending on the circumstances and your legal rights, we may offer an appropriate remedy such as repair, replacement, refund or another remedy required by law.

Nothing in these Terms & Conditions limits your statutory rights in relation to faulty or defective goods.

16. Manufacturer Guarantees

Some products may be supplied with a manufacturer's guarantee or warranty.

Where applicable, details will be provided with the product or on the relevant product page.

Any manufacturer's guarantee is additional to your statutory rights and does not replace them.

17. Price Promise

Hall Interiors offers a Price Promise on eligible products. LINK POLICY PAGE HERE.

Our separate Price Promise explains the products, retailers, prices and promotional offers that qualify.

All price-match requests are subject to the criteria contained in our Price Promise.

The Price Promise does not affect your statutory rights.

18. Intellectual Property

All intellectual property appearing on the Hall Interiors website, including:

• Hall Interiors branding
• Logos
• Photography
• Product photography
• Written content
• Graphics
• Website design
• Videos
• Product descriptions
• Other original content

is owned by Hall Interiors or used with permission from the relevant rights holder.

You may access and use the website for personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute or commercially exploit our content without our written permission.

19. Third-Party Content and Links

Our website may contain links to third-party websites, manufacturers, brands, payment providers or other services.

These links are provided for convenience and information.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

Where you use a third-party service, that provider's own terms and policies may also apply.

20. Reviews, Photographs and Customer Content

Customers may have the opportunity to submit reviews, photographs, testimonials or other content.

By submitting content, you confirm that:

• It is your own content or you have permission to use it
• It does not infringe another person's rights
• It is not unlawful, misleading or offensive
• It does not contain harmful software

You grant Hall Interiors permission to use submitted content for the purposes of operating, promoting and marketing Hall Interiors.

We reserve the right to remove content that we reasonably consider inappropriate, unlawful, misleading or inconsistent with these Terms & Conditions.

21. Website Security

We take reasonable steps to maintain the security of our website.

However, no online service can be guaranteed to be completely secure.

You are responsible for maintaining the security of any account credentials or passwords associated with your use of our website.

You should notify us promptly if you believe your account or information has been accessed without your permission.

22. Privacy

We collect and process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect your personal information and your rights in relation to that information.

Please read our Privacy Policy before using our website or placing an order.

23. Cookies

Our website uses cookies and similar technologies.

Some cookies are required for the website to function properly.

Where required by law, we will seek your consent before using non-essential cookies, including certain analytics, advertising and marketing technologies.

Further information is available in our Cookie Policy and cookie settings.

24. Complaints

We want to resolve any problems quickly and fairly.

If you have a complaint, please contact:

Email: hello@hallinteriors.co.uk.

Please include your order number and details of the issue wherever possible.

We will investigate your complaint and aim to provide an appropriate response as soon as reasonably practicable.

25. Our Responsibility to You

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory consumer rights
• Defective products where liability cannot legally be excluded
• Any other liability which cannot legally be excluded or limited

Nothing in these Terms & Conditions affects your legal rights as a consumer.

26. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

• Severe weather
• Fire
• Flood
• Natural disasters
• War
• Terrorism
• Industrial disputes
• Transport disruption
• Government action
• Supplier disruption
• Manufacturer disruption
• Courier disruption
• Major technical failures
• Other events outside our reasonable control

Where an event affects your order, we will take reasonable steps to minimise the impact and keep you informed.

Your statutory rights remain unaffected.

27. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version applying to your order will normally be the version displayed on our website at the time you place your order.

Changes will not retrospectively affect orders that have already been accepted unless required by law.

28. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary.

The remaining provisions will continue to apply.

29. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory protections provided by the laws applicable to you.

Nothing in these Terms & Conditions affects your statutory rights.

30. Contact Us

If you have any questions about these Terms & Conditions, your order or Hall Interiors, please contact us.

Hall Interiors

Email: hello@hallinteriors.co.uk

We are happy to help with any questions about our products, orders or policies.