Delivery

At Hall Interiors, we work with a carefully selected network of trusted interiors and homeware suppliers. Some products are dispatched directly to you by our suppliers, allowing us to offer a wide range of furniture and home accessories without compromising on our carefully curated collection.

Because our products vary in size, weight and delivery requirements, delivery charges and times may vary depending on your order.

UK Mainland Delivery

We offer different delivery services for smaller homewares and accessories, standard furniture and larger items requiring specialist delivery.

Standard Homewares & Accessories Delivery

For smaller homewares and accessories, we offer the following UK Mainland delivery rates:

Order value	Standard delivery
Under £150	£8.95
£150 and over	FREE

This service applies to eligible smaller homewares and accessories, including cushions, throws, candles, diffusers, decorative accessories and selected smaller lighting products.

Furniture, oversized mirrors, larger lighting, bulky or heavy items, and products requiring specialist delivery are excluded from our standard homewares delivery service.

Where an order contains both homewares and furniture, the applicable furniture delivery charges will continue to apply. Free homewares delivery is calculated against the value of eligible homewares and accessories only.

Standard Furniture Delivery

Our standard UK Mainland furniture delivery charges are:

Order value	Standard delivery
Under £500	£29.95
£500 and over	FREE
Large / specialist items	£79.99 where specified

Furniture delivery charges are calculated against the value of qualifying furniture items within your order.

Large & Specialist Items

Some larger, heavier or specialist furniture items require a dedicated two-person or specialist white-glove delivery service.

Where this applies, a £79.99 delivery charge will be clearly shown on the relevant product page and/or at checkout before you complete your purchase.

This charge may apply regardless of the overall order value where the product requires specialist delivery.

We will always make any applicable delivery charge clear before you place your order. Wherever possible, we will work with our suppliers to minimise additional delivery costs.

Free Delivery

We offer complimentary standard UK Mainland delivery on qualifying orders:

Homewares and accessories: FREE standard delivery when you spend £150 or more on eligible items.

Furniture: FREE standard delivery when you spend £500 or more on qualifying furniture.

These thresholds apply separately to eligible homewares and qualifying furniture. Furniture, oversized, heavy and specialist-delivery items may be subject to separate delivery charges as outlined in this policy.

Where a specialist delivery charge applies, this will be clearly stated on the product page and/or at checkout before purchase.

Delivery Times

Estimated delivery times are shown on individual product pages wherever possible.

Our suppliers have different delivery schedules, and typical delivery is approximately 1–10 working days, depending on the product and supplier.

We will endeavour to meet the following estimated timescales:

Smaller homewares and accessories: Approximately 1–5 working days.

Small furniture: Approximately 3–7 working days.

Larger or specialist furniture: Approximately 10–14 working days.

Delivery times are estimates and may vary depending on supplier availability, courier schedules, stock availability and the nature of the product.

Some made-to-order or specially sourced items may have longer lead times. Where applicable, these will be communicated on the product page or before your order is confirmed.

If there is an unexpected delay, we will contact you as soon as reasonably possible.

Supplier-Direct Delivery

Some products are dispatched directly from our trusted manufacturers or suppliers to help ensure efficient delivery.

This means that if you purchase products from different suppliers, your order may arrive in separate deliveries and at different times.

You may therefore receive multiple delivery notifications for the same order.

Where products are dispatched separately, we will aim to keep you informed of the relevant delivery arrangements.

Furniture Delivery

For larger furniture items, delivery may be made using a specialist two-person or white-glove delivery service.

Please ensure that there is suitable access to your property and that someone is available to receive the delivery where required.

Some large furniture deliveries may be kerbside rather than room-of-choice delivery. Any specific delivery arrangements will be communicated where applicable.

Customers are responsible for checking that their chosen products will fit through the relevant access points, including doors, hallways, staircases and lifts.

Where delivery requires special access arrangements, please contact us before placing your order so we can discuss your requirements.

UK Mainland & Remote Areas

Our standard delivery charges apply to eligible UK Mainland addresses.

Additional charges or delivery restrictions may apply to certain remote areas, the Scottish Highlands, islands and other locations where our suppliers or delivery partners apply additional charges.

Where an additional charge is required that was not included at checkout, we will contact you for your agreement before dispatch. You may cancel the affected order for a full refund if you do not wish to proceed with the additional charge.

Delivery Damage

Please inspect your order as soon as reasonably possible after delivery.

If your item arrives damaged, please contact us at hello@hallinteriors.co.uk as soon as possible and provide photographs of:

The product

The packaging

Any visible damage

Please retain the original packaging where reasonably possible until we have confirmed whether it is required.

We will liaise with the relevant supplier or delivery partner and arrange an appropriate resolution, which may include repair, replacement or refund depending on the circumstances.

Your statutory consumer rights are not affected by this policy. You are not required to retain packaging or provide photographs as a condition of exercising those rights.

Delivery Problems

If your order does not arrive within the stated delivery timeframe, please contact us and we will investigate this with the relevant supplier or delivery partner.

Where a specific delivery date has been agreed, we will take reasonable steps to ensure that delivery takes place within the agreed timeframe.

If no delivery date has been agreed, we will deliver your order without undue delay and, unless otherwise agreed, within 30 days of the contract being entered into.

If delivery is delayed, your rights under applicable consumer legislation, including any right to cancel and receive a refund, remain unaffected.

Multiple Items & Combined Orders

Where an order contains products from different suppliers, the products may be dispatched separately and may arrive on different dates.

Delivery charges are calculated according to the delivery requirements and qualifying product values within your order.

For orders containing both homewares and furniture, the relevant delivery charges will apply to each category. Specialist delivery charges may also apply where clearly specified.

All applicable delivery charges will be displayed at checkout before payment is completed.

Contact

If you have any questions about delivery before placing an order, or require assistance with an existing order, please contact our customer service team:

Email: hello@hallinteriors.co.uk

We will be happy to assist with delivery enquiries, product-specific arrangements and any additional information you may require.