Privacy Policy

Last updated: October 2026

At Hall Interiors, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Hall Interiors collects, uses, stores and protects your personal information when you:

• Visit our website
• Browse our products
• Create an account
• Place an order
• Contact us
• Subscribe to our marketing
• Submit a product review
• Interact with us through social media
• Request a Price Promise review
• Contact us about a return, refund, delivery or product issue

This Privacy Policy should be read alongside our Terms & Conditions, Delivery Policy, Returns & Refunds Policy, Price Promise and Cookie Policy.

1. Who We Are

Hall Interiors is the trading name of Hall Interiors.

Email:
hello@hallinteriors.co.uk

Website:
www.hallinteriors.co.uk

For the purposes of applicable UK data protection legislation, Hall Interiors is responsible for deciding how and why your personal information is processed.

Where we use third-party service providers to process information on our behalf, we remain responsible for ensuring that your information is handled appropriately.

2. What Personal Information We Collect

The information we collect depends on how you interact with Hall Interiors.

Information you provide to us

This may include:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Account login information
• Order details
• Product preferences
• Information provided when contacting customer service
• Information provided when requesting a return or refund
• Information provided when making a Price Promise request
• Information provided when submitting a product review
• Marketing preferences
• Information provided when entering a competition or promotion, where applicable

Order and transaction information

When you place an order, we may collect information relating to:

• Products purchased
• Order number
• Order value
• Payment status
• Delivery information
• Returns and refunds
• Customer service communications
• Payment method used

We do not generally receive or store your full payment card details where payment is processed securely by a third-party payment provider.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location
• Website pages visited
• Products viewed
• Referring website
• Website interactions
• Date and time of visits
• Information about how you use our website
• Advertising and campaign information, where applicable

Some of this information may be personal data where it can be linked to or reasonably associated with you.

Our use of cookies and similar technologies is explained further in our Cookie Policy.

4. Information We Receive From Other Organisations

We may receive information about you from third parties where appropriate and lawful.

This may include:

• Payment providers
• Delivery companies
• Suppliers and manufacturers
• Fraud-prevention services
• Advertising and analytics platforms
• Social media platforms
• Website technology providers

For example, where a product is dispatched directly from one of our suppliers, we may need to share your name, delivery address, telephone number and other relevant delivery information with that supplier so that your order can be fulfilled.

5. How We Use Your Personal Information

We use personal information for the following purposes.

Processing and fulfilling orders

We use your information to:

• Process your order
• Take payment
• Confirm your order
• Arrange delivery
• Provide delivery updates
• Liaise with suppliers and manufacturers
• Arrange returns and refunds
• Provide customer support

Customer service

We use your information to:

• Respond to enquiries
• Investigate complaints
• Resolve delivery problems
• Investigate damaged or faulty goods
• Process returns and refunds
• Provide information about your order

Price Promise

If you submit a Price Promise request, we may use the information you provide to:

• Verify the competing product and price
• Contact you about your request
• Assess whether the request meets our Price Promise criteria
• Maintain a record of the decision

Website operation

We use information to:

• Operate our website
• Maintain website security
• Improve website performance
• Remember shopping basket and account information
• Understand how customers use our website
• Diagnose technical problems

Fraud and security

We may process information to:

• Detect and prevent fraudulent transactions
• Protect customers
• Protect our business
• Protect our website and systems
• Investigate suspicious activity

Marketing

Where permitted by law and, where required, with your consent, we may use your information to send:

• Newsletters
• Product updates
• New collection announcements
• Promotions
• Special offers
• Other Hall Interiors marketing communications

You can unsubscribe from marketing communications at any time.

6. Our Lawful Bases for Processing

We only process your personal information where we have a lawful basis to do so under applicable data protection law.

Depending on the circumstances, these may include:

Contract

We need to process certain information to enter into and perform our contract with you.

For example, when you place an order, we need your name, delivery address and contact details to process and deliver your purchase.

Legal obligation

We may need to process information to comply with legal or regulatory requirements.

For example, this may include accounting, tax, consumer protection or other legal obligations.

Legitimate interests

We may process information where this is necessary for our legitimate business interests and those interests are not overridden by your rights.

Examples may include:

• Operating and improving our website
• Preventing fraud
• Protecting our business
• Providing customer service
• Managing complaints
• Maintaining business records
• Understanding website usage
• Marketing to existing customers where permitted by law

Where we rely on legitimate interests, we consider the impact on your privacy and your rights.

Consent

Where consent is required, we will ask for it before processing your information for that purpose.

For example, this may apply to certain marketing activities or non-essential cookies and similar technologies.

You can withdraw consent at any time.

7. Marketing Communications

We may send marketing communications where permitted by applicable law.

If you have subscribed to receive marketing communications, you can unsubscribe at any time by:

• Clicking the unsubscribe link in our marketing emails; or
• Contacting us at hello@hallinteriors.co.uk.

If you are an existing customer, we may send certain marketing communications where permitted by law and where the relevant requirements are satisfied.

We will always provide an appropriate opportunity to opt out.

Unsubscribing from marketing will not stop essential communications relating to your orders, account, payments, deliveries, returns or other services you have requested.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some are necessary for the website to operate, including functions such as:

• Shopping baskets
• Checkout
• Account functionality
• Security
• Fraud prevention

Other technologies may be used for:

• Website analytics
• Advertising
• Marketing
• Measuring advertising performance
• Personalisation

Where consent is required, we will ask for your consent before setting or using non-essential cookies and similar technologies.

You can manage your cookie preferences through our cookie consent tools.

For more information, please see our Cookie Policy.

9. Who We Share Your Information With

We only share personal information where necessary, appropriate and lawful.

Depending on how you use Hall Interiors, this may include the following categories of organisations.

Suppliers and manufacturers

Some Hall Interiors products are dispatched directly from our suppliers or manufacturers.

Where this is necessary to fulfil your order, we may provide the supplier with information such as:

• Name
• Delivery address
• Telephone number
• Email address
• Order details

This allows them to prepare and deliver your order.

Delivery and courier companies

We may share relevant information with delivery companies and specialist furniture couriers so that they can deliver your order.

Payment providers

Payments may be processed by third-party payment providers, which may include:

• PayPal
• Klarna
• Shop Pay
• Card payment providers
• Other payment services offered through our checkout

These providers process payment information in accordance with their own privacy policies.

Website and technology providers

We may use third-party providers to operate and maintain our website, including Shopify and related technology providers.

Advertising and analytics providers

Where applicable, we may share or permit access to certain information through services such as:

• Google
• Meta
• Analytics providers
• Advertising platforms
• Marketing technology providers

The information shared may depend on your cookie and marketing preferences.

Professional advisers

We may share information with professional advisers where reasonably necessary, including accountants, lawyers, insurers, IT providers and other professional service providers.

Legal and regulatory authorities

We may disclose information where required by law or where reasonably necessary to:

• Comply with a legal obligation
• Prevent or investigate fraud
• Protect our rights
• Protect customers
• Respond to lawful requests from authorities
  

Shopify

Our online store is operated using Shopify and related services.

Shopify may process personal information as part of providing its e-commerce platform and associated services.

Information may include order, customer, payment, technical and website usage information depending on the services used by Hall Interiors.

Shopify's own privacy information is available through its website.

11. Payment Providers

When you choose a payment method, your payment information may be processed directly by the relevant payment provider.

Depending on the payment methods available at checkout, this may include PayPal, Klarna, Shop Pay or card payment providers.

We do not generally store complete payment card details on our own systems.

Payment providers may process your information under their own privacy policies and terms.

12. Supplier-Direct and Dropship Orders

Some Hall Interiors products are dispatched directly from our suppliers or manufacturers.

Where this occurs, we may need to provide the supplier or fulfilment partner with information necessary to deliver your order.

This may include your:

• Name
• Delivery address
• Telephone number
• Email address
• Order details

We only provide information that is reasonably necessary for fulfilment, delivery and customer service.

13. International Transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.

This may include using:

• Adequacy regulations or decisions
• Appropriate contractual safeguards
• Other legally recognised transfer mechanisms

Further information about relevant safeguards can be requested by contacting us.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax and reporting requirements.

Different information may be retained for different periods.

For example:

Order and transaction information

We may retain order and transaction records for as long as necessary to:

• Fulfil our legal and accounting obligations
• Resolve disputes
• Deal with returns and refunds
• Protect our legal interests

Customer service communications

We may retain relevant communications for as long as reasonably necessary to resolve enquiries, complaints or disputes and maintain appropriate business records.

Marketing information

If you have subscribed to marketing, we will retain your marketing preferences and contact details while you remain subscribed, subject to applicable retention requirements.

If you unsubscribe, we may retain limited information to ensure that we respect your opt-out request.

Website and cookie information

Retention periods for analytics, advertising and cookie-related information depend on the relevant technology and your preferences.

We periodically review the information we hold and securely delete or anonymise information when it is no longer required.

15. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access to customer information is limited to those who need it for legitimate business purposes.

However, no online transmission or storage system can be guaranteed to be completely secure.

16. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

Right of access

You can ask us for a copy of the personal information we hold about you.

Right to rectification

You can ask us to correct inaccurate or incomplete information.

Right to erasure

In certain circumstances, you can ask us to delete your personal information.

Right to restriction

In certain circumstances, you can ask us to restrict how we use your information.

Right to object

You may have the right to object to certain processing, including processing based on legitimate interests.

You have an absolute right to object to direct marketing.

Right to data portability

In certain circumstances, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format.

Right to withdraw consent

Where we rely on consent, you can withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Not all rights apply in every circumstance and some rights are subject to legal conditions and exemptions.

17. How to Exercise Your Rights

To exercise any of your data protection rights, please contact:

Email: hello@hallinteriors.co.uk

Please provide enough information for us to identify you and understand your request.

We may need to request additional information to verify your identity before providing personal information or making changes.

We will normally respond to valid requests within the timeframe required by applicable data protection law.

18. Marketing Preferences

You can change your marketing preferences at any time.

If you no longer want to receive marketing emails, you can use the unsubscribe link contained in our emails or contact us directly.

Please note that you may continue to receive essential service communications relating to orders or services you have requested.

19. Children's Privacy

Our website is intended for general consumers and is not directed at children.

We do not knowingly collect children's personal information for marketing purposes.

If you believe that a child has provided us with personal information unnecessarily, please contact us so that we can investigate and take appropriate action.

20. Social Media

Hall Interiors may operate social media accounts, including Instagram and Facebook.

If you interact with us through social media, the relevant platform may collect and process information about you according to its own privacy policy.

We may receive information that you choose to make available to us through those platforms.

We are not responsible for the privacy practices of third-party social media platforms.

21. Reviews and Customer Photographs

If you submit a review, photograph, testimonial or other content to Hall Interiors, we may process the information associated with that submission.

This may include your name, review, photograph or other information you choose to provide.

Where appropriate, we may use submitted reviews or photographs for marketing purposes in accordance with the terms provided when you submit them.

22. Fraud Prevention

We may process personal information to detect, prevent and investigate fraud or other unlawful activity.

This may include checking:

• Order information
• Payment information
• Delivery information
• Device or technical information
• Transaction patterns

Where we use third-party fraud prevention services, information may be shared with those providers where necessary and lawful.

23. Automated Decision-Making and Profiling

We do not currently intend to make decisions about customers based solely on automated processing that produce legal or similarly significant effects.

Some third-party services, such as advertising, analytics or fraud-prevention providers, may use automated processes or profiling as part of their services.

Where applicable, further information may be available from the relevant provider.

24. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business
• Changes to our website
• New services or technology
• Changes to how we process personal information
• Changes in legal or regulatory requirements

The latest version will always be published on our website.

Where appropriate, we will notify customers of significant changes.

Last updated: October 2026

25. Complaints

If you have a concern about how we use your personal information, please contact us first.

Email: hello@hallinteriors.co.uk

We will investigate your concern and try to resolve it.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

You can find information about making a complaint on the ICO's website.

26. Contact Us

If you have any questions about this Privacy Policy or how Hall Interiors uses your personal information, please contact:

Hall Interiors

Email: hello@hallinteriors.co.uk