Returns & Refunds

At Hall Interiors, we want you to be completely happy with your purchase. If your item arrives damaged, faulty or incorrect, or you simply change your mind, please contact us and we will help you with your return.

Change of Mind

For most products purchased online, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

If you wish to cancel your order, please contact us within 14 days of receiving your goods.

Once you have notified us of your cancellation, you generally have a further 14 days to return the goods.

Return postage

Unless your item is faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning an unwanted item.

This is particularly important for furniture and other large or bulky products, where the cost of return transportation can be significantly higher than standard parcel delivery.

Before arranging a return of a large or bulky item, we will provide you with the relevant return instructions and information about the return arrangements.

We do not apply a blanket percentage-based return fee. Any return costs will be based on the actual direct cost of returning the goods, where applicable.

Condition of Returned Goods

Items should be returned in their original condition and, where reasonably possible, with their original packaging.

You are entitled to handle goods to the extent necessary to establish their nature, characteristics and functionality, in the same way that you would be able to inspect them in a shop.

If an item has been handled beyond what is reasonably necessary and its value has been diminished as a result, we may make an appropriate deduction from your refund where permitted by law.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us within 48 hours at:

hello@hallinteriors.co.uk

Please provide:

• Your order number
• Details of the problem
• Photographs of the item
• Photographs of the packaging, where relevant

Please keep the original packaging until we have confirmed how the issue will be resolved.

Where an item is faulty, damaged, incorrect, not as described or otherwise does not meet your statutory rights, we will arrange the appropriate remedy in accordance with applicable UK consumer law.

You will not be responsible for the return cost of an item where the return is required because the item is faulty, damaged, incorrect or not as described.

Large & Bulky Furniture

Some furniture and larger homeware items require specialist collection or delivery arrangements.

If you change your mind about a large or bulky item, you are responsible for the direct cost of returning the item, where applicable.

We will provide return instructions before the return is arranged.

Where an item is faulty, damaged, incorrect or does not meet your statutory rights, we will arrange the appropriate remedy.

Bespoke, Personalised & Made-to-Order Items

Certain products may be made specifically to your requirements, personalised or genuinely bespoke.

Where a product is not eligible for the standard 14-day cancellation right because it has been made to your specifications or clearly personalised, this will be clearly stated on the relevant product page before you purchase.

This does not affect your statutory rights if the item is faulty, damaged, incorrect or not as described.

Supplier-Direct Products

Some Hall Interiors products are dispatched directly to you by one of our trusted suppliers.

Although the supplier may send the product directly to you, your purchase is with Hall Interiors.

Please contact us rather than contacting the supplier directly if you need to cancel an order, arrange a return or report a fault or damage.

We will coordinate the appropriate arrangements with the supplier or delivery partner on your behalf.

Please Do Not Return Items Without Contacting Us.

Please do not send an item back to a supplier or other address without first contacting Hall Interiors.

We will provide the correct return instructions for your particular order.

Refunds

Once your cancellation has been validly made and the goods have been returned, we will process your refund in accordance with applicable consumer law.

Where a cancellation right applies, we will refund the standard delivery charge paid for the original order.

If you selected a more expensive delivery service than our standard delivery option, we are only required to refund the equivalent of our least expensive standard delivery option.

Refunds will normally be made to the original payment method.

We will not charge a separate administration fee for processing a refund.

Where permitted by law, a deduction may be made where the value of the goods has been diminished because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality.

How to Request a Return

To request a cancellation or return, please email:

hello@hallinteriors.co.uk

Please include your order number and details of the item you wish to return.

We will then provide the appropriate instructions. Please do not return any items to us until our Customer Service team has responded with return instructions.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer.

Where goods are faulty, not as described, not fit for purpose or otherwise fail to meet the requirements of applicable consumer law, you may have additional rights and remedies.